Please note: These Terms contain general provisions which apply to every booking, followed by two service sections. Section 1 applies to DJs and live artists. Section 2 applies whenever MME supplies production or Equipment. Only the service section or sections relevant to the Services listed in the Booking Confirmation apply. For example, equipment hire provisions do not apply to an Artist-only booking unless MME is also supplying equipment or production services.
Please read these Terms before accepting the Booking Confirmation. Together they form the agreement between the Client and MME.
General Terms
1. The parties and the agreement.
These Terms of Business are issued by MMEP Limited, trading as Matt Maurice Events, Wedding DJ Company, London Drape Hire and Eleno Weddings ("MME", "we", "us" or "our"). The person or organisation named in the Booking Confirmation is the "Client" ("you" or "your"). The agreement consists of the Booking Confirmation, the quotation or proposal expressly incorporated into it, and the sections of these Terms which apply to the booked services. If there is a conflict, the Booking Confirmation takes priority, followed by the quotation or proposal, then these Terms
2. Definitions.
"Artist" means a DJ, band, singer, musician or other performer supplied or booked by MME. "Equipment" means the sound, lighting, AV, staging, DJ equipment, furniture, dance floor, draping and other production items described in the Booking Confirmation. "Event" means the event identified in the Booking Confirmation. "Venue" means the event location. "Venue Operator" means the person or organisation that owns, operates or controls the Venue and may also be the Client. "Crew" means MME technicians, production staff and assistants. "Services" means the artists, production, hire and related services described in the Booking Confirmation.
3. Booking and contract formation.
A quotation or proposal is not a reservation of the date. The booking becomes legally binding when you accept the Booking Confirmation through our online system or otherwise confirm acceptance in writing, unless the Booking Confirmation expressly states that cleared deposit funds are also required before the date is secured. We may release a date if the required deposit is not received by its due date.
4. Prices and VAT.
Prices are as stated in the Booking Confirmation and are exclusive of VAT unless expressly stated otherwise. The price is based on the information, schedule, Venue access, location and Services known when quoted. We do not operate an open-book audit policy and are not required to disclose our supplier, Artist, Crew or internal cost rates.
5. Deposit and balance.
The deposit stated in the Booking Confirmation is due on acceptance and is applied towards the total price. Unless otherwise stated, the remaining balance is due one calendar month before the Event. For bookings made within one calendar month of the Event, the full price is due on acceptance. We are not obliged to perform the Services or dispatch Equipment while any undisputed amount is overdue.
6. Payment through a Venue or third party.
Where payment is routed through a Venue Operator, planner or other third party, the payment dates in the agreement still apply and you remain responsible for ensuring that MME receives payment in full. Payment by you to that third party does not discharge your liability until MME has received cleared funds, unless MME has expressly agreed otherwise in writing. This clause does not apply where the Venue Operator is the Client and pays MME directly.
7. Late payment.
For business Clients, we may charge statutory interest, fixed compensation and reasonable recovery costs on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998. For consumer Clients, we may charge interest on overdue sums at 4% per year above the Bank of England base rate, calculated daily, after giving written notice and a reasonable opportunity to pay.
8. Client-requested changes.
Changes to the date, Venue, schedule, access arrangements, finish time, guest numbers, Services, Equipment or technical requirements must be agreed in writing. We may revise the price and staffing to reflect the change. No additional charge will apply until it has been communicated to and accepted by you, except for additional performance or working time authorised at the Event under clause 27.
9. Cancellation by the Client.
You may cancel only by written notice or email sent by the Client or an authorised representative. Cancellation takes effect when MME receives the notice. The deposit is non-refundable from the time it is paid. The following cancellation charges reflect the likelihood that MME will have reserved Artists, Crew and Equipment, declined other work and incurred planning or third-party commitments, subject to clause 10: For notice received more than 12 weeks before the event date, the cancellation charge will be the non-refundable deposit, for notice received less than 12 weeks before the event date, 100% of the cancellation charge is the 100% of the total booking price.
10. Calculation and mitigation of cancellation charges.
Cancellation charges will not exceed MME's reasonable net loss arising from the cancellation. We will take reasonable steps to reduce that loss and will credit against the charge any net sums actually recovered from a genuine replacement booking for the same date and substantially the same resources, after allowing for reasonable additional costs. Bespoke goods, committed third-party costs and work already completed remain payable where they cannot reasonably be recovered or reused.
11. Postponement requested by the Client.
A request to move the Event is not automatically accepted and may be treated as a cancellation. At our discretion, we may transfer the booking to one replacement date if it is notified promptly, occurs within 12 months of the original date and the booked Artists, Crew and resources are available. The revised booking will be subject to any reasonable price increase, non-recoverable costs and new third-party charges, all agreed in writing before transfer. A later cancellation will be measured from the original Event date or replacement date, whichever produces the higher cancellation charge.
12. Cancellation or material failure by MME.
If MME cancels the entire booking for reasons within our reasonable control and cannot provide an agreed substitute or alternative, we will refund all sums paid for Services not supplied. If only part of the Services cannot be supplied, our liability will be limited to an appropriate refund for that part, together with any other liability that cannot lawfully be excluded. This clause does not limit the Artist substitution provisions in Section B or the force majeure provisions below.
13. Events cancelled beyond reasonable control.
Neither party is liable for delay or failure caused by events beyond its reasonable control, including severe weather, natural disaster, fire, flood, epidemic or public-health restriction, war, terrorism, civil disorder, industrial action not limited to its own workforce, closure of transport networks, government action, Venue closure, or widespread power or communications failure. The affected party must notify the other promptly and take reasonable steps to minimise the effect. The parties will first try to agree on a practical reschedule or alternative. If performance becomes impossible or the contract is legally frustrated, refunds and deductions will be dealt with in accordance with applicable law, including reasonable credit for Services not supplied and permitted deductions for work performed and irrecoverable costs where lawful.
14. Venue, permissions and information.
You must ensure, either directly where you are the Venue Operator or by making the necessary arrangements with any separate Venue Operator, that the Venue permits the Services and Equipment, provides safe and timely access, and has any necessary permissions, licences, power, internet connection, working space, parking arrangements and approvals. You must provide accurate schedules, technical requirements, access restrictions, load-in information and Venue rules sufficiently in advance. MME is not responsible for loss caused by inaccurate or late information, Venue restrictions or facilities outside our control, although we will use reasonable care to reduce disruption.
15. Safety and right to stop work.
We do not tolerate abusive, discriminatory, threatening or violent behaviour towards Artists or Crew. We may suspend or terminate the Services if an Artist or Crew member reasonably believes that a person is in danger, Equipment is at material risk, the working environment is unsafe, or unlawful conduct is occurring. Where reasonably possible, we will first raise the issue with you or the nominated event contact and allow a reasonable opportunity to resolve it. If termination results from the conduct of you, your guests, attendees, a Venue Operator or contractors for whom you are responsible, the agreed charges remain payable and you remain responsible for resulting damage and reasonable recovery costs. This clause does not permit MME to withdraw for convenience.
16. Client responsibility for guests and contractors.
You are responsible for taking reasonable steps to ensure that guests, attendees and contractors follow lawful and reasonable safety instructions given by MME. You are responsible for loss of or damage to Equipment to the extent caused by the deliberate act, misuse or negligence of you, your guests, attendees or contractors, subject to fair wear and tear and MME's own acts or omissions.
17. Complaints.
Please report any issue during the Event where practicable so that we have a reasonable opportunity to resolve it. Any complaint after the Event should be notified to our office within 48 hours and confirmed in writing within seven days with reasonable details. These timeframes help us investigate and do not remove any rights that cannot lawfully be excluded.
18. Liability.
Nothing in the agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be excluded, or any other liability that cannot lawfully be limited. Subject to this, where an individual item of Equipment or a specific part of the Services is unsatisfactory, incomplete or not supplied, MME's liability for that failure will not exceed the price allocated to that item or part of the Services in the Booking Confirmation or quotation. For business Clients only, MME is not liable for loss of profit, revenue, business, goodwill, reputation, anticipated savings or any indirect or consequential loss. MME is not liable for the acts or omissions of a separate Venue Operator, Client-appointed suppliers or other third parties outside our reasonable control.
19. Consumer rights.
If you are acting as a consumer, nothing in these Terms affects your statutory rights. Where a statutory cancellation right applies, it will be explained in the Booking Confirmation. The usual 14-day cooling-off right does not generally apply to leisure services contracted for a specific date, but other consumer protections continue to apply.
20. Photography, video and audio.
MME may occasionally capture photographs, video or audio for internal records or promotional use where lawful and appropriate. You may opt out at any time before the Event by notifying us in writing, and we will instruct our Artists and Crew not to make promotional recordings. We will comply with any agreed confidentiality obligations or non-disclosure agreement. This clause does not authorise recording where prohibited by the Venue Operator or applicable law.
21. Data protection and marketing.
We use personal information to administer the booking, provide the Services, meet legal obligations and communicate about the Event in accordance with our privacy notice. Accepting a booking does not by itself opt you into marketing. We will send electronic marketing only where we have valid consent or are otherwise permitted by law, and every marketing email will provide an unsubscribe method.
22. Confidentiality.
Each party must keep confidential any commercially sensitive or private information clearly identified as confidential, except where disclosure is required to perform the agreement, obtain professional advice, comply with law or enforce rights. This clause does not apply to information already lawfully public or independently obtained without restriction.
23. General legal terms.
No failure or delay in enforcing a right is a waiver. If any provision is held invalid or unenforceable, the remaining provisions continue in force and the invalid provision will be adjusted only as far as necessary to make it enforceable. A person who is not a party to the agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999. The agreement is the entire agreement concerning the booking, but nothing excludes liability for fraud.
24. Law and jurisdiction.
The agreement is governed by the law of England and Wales. If you are a business, the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.
Section 1: DJs and Live Artists
25. Scope.
This Section applies where MME supplies or books a DJ, band, singer, musician or other live performer. If MME is also supplying production or Equipment, Section 2 applies as well.
26. Performance duration.
Unless the Booking Confirmation states otherwise, a standard DJ booking includes up to four hours of performance ending no later than midnight. The contracted start and finish times are shown in the Booking Confirmation. Delayed guest arrival, speeches, catering or other parts of the Event do not automatically extend the contracted finish time.
27. Additional hours.
Subject to Artist and Crew availability, the Client or nominated event contact may request additional performance or working time at the Event. The additional hourly rate stated in the Booking Confirmation, quotation or current agreed rate will apply. Authorisation may be given verbally to the MME event lead and confirmed by text or email. The additional fee will be invoiced after the Event. No cash should be paid directly to an Artist or Crew member unless MME has expressly authorised it.
28. Music requests and artistic discretion.
Artists will accommodate reasonable requests where practicable and consistent with the agreed brief, timing, audience, technical capability and any music policy notified by the Venue Operator. Advance request lists are welcomed, but MME does not guarantee that every requested track will be played. Unless expressly agreed as a fixed set list, the Artist retains reasonable professional discretion over programming and performance.
29. Artist substitution.
We will use reasonable endeavours to provide the named Artist. If illness, emergency, transport disruption or another unavoidable circumstance prevents that Artist from performing, we may offer a substitute of reasonably comparable professional standard and suitable musical experience. We will inform you as soon as reasonably practicable. If no suitable substitute can be provided, clause 12 applies to the affected Artist service.
30. Artist-only bookings.
For an Artist-only booking, you must ensure that suitable, safe and compatible sound, lighting, DJ or backline Equipment is provided in accordance with the agreed technical rider. The Artist is not responsible for the adequacy, installation or condition of Equipment supplied by you, a Venue Operator or another supplier.
31. Self-contained Artist bookings.
Where the Booking Confirmation states that the Artist is supplied with Equipment, the relevant provisions of Section 2 also apply. Descriptions are representative and we may supply Equipment of an equivalent or better specification where reasonably necessary.
32. Changing facilities, refreshments and meals.
You must provide or arrange for Artists and Crew to receive drinking water, reasonable soft drinks and secure changing or storage facilities appropriate to the Event. Where a Crew member is required at the Venue for more than eight hours, including setup and removal, a suitable hot meal must be provided at no charge unless a per diem or meal allowance has already been included in the Booking Confirmation. Any Artist catering requirement will be stated in the Booking Confirmation or Artist rider. If a required meal is not provided and no per diem or meal allowance has already been charged, we may invoice a meal allowance of GBP 30 plus VAT per affected person after the Event.
33. Late finishes and accommodation.
Overnight accommodation is required only where it is stated in the Booking Confirmation or subsequently agreed in writing. Where required, you must provide suitable accommodation close to the Venue for the number of Artists and Crew specified. If accommodation is not included in the Booking Confirmation, this clause does not create an accommodation requirement.
Section 2: Production, Sound, Lighting, and Equipment Hire
34. Scope and specifications.
This Section applies whenever MME supplies Equipment, including managed production, dry hire and specialist hire. Descriptions, dimensions, drawings and specifications are approximate unless expressly guaranteed in writing. We may substitute Equipment with items of similar or better function, quality and appearance where reasonably necessary, without materially reducing the agreed service.
35. Power and working area.
Unless additional or specialist power has been agreed, you must provide or arrange the electrical supplies specified in the Booking Confirmation or technical information. As a minimum for a typical self-contained DJ setup, this normally means two separate, accessible 13-amp 240-volt sockets on a suitable supply at the working position. Where MME supplies its own electrical distribution equipment and is to connect it to an in-house supply, you must ensure that the Venue Operator provides the agreed 32-amp or 63-amp CEE-form connection point, whether single-phase or three-phase as specified by MME. The connection point must be correctly rated, suitably located, readily accessible, in good working order and part of a safe and appropriately inspected or tested fixed electrical installation. The Venue Operator remains responsible for the fixed installation and electrical supply up to and including the connection point. MME is responsible for its own distribution equipment and Equipment connected downstream of that point. Only a competent and appropriately authorised person may make or alter the connection. You must also provide or arrange a clear, solid, level and weather-protected working area with sufficient space and ceiling height for the booked Equipment.
36. Electrical and site safety.
You must ensure that any electrical supply made available for the Services is safe, properly earthed, at the correct voltage and of sufficient capacity. The Venue Operator or other person providing the supply remains responsible for its fixed installation and condition. MME will use appropriately maintained Equipment and reasonable safe working practices. Our Crew will not connect to or continue using a supply or location that they reasonably consider unsafe. We may reposition Equipment where its proposed position creates a safety risk, including where it is directly on or too close to a dance floor or access route.
37. Installation and operation.
Where MME provides managed production, MME Crew are responsible for installing and checking MME Equipment. You are not responsible for that installation. After installation, only MME Crew or persons authorised by MME may connect, move, reconfigure or operate the Equipment. Any authorised third-party Artist must use it properly, follow reasonable technical instructions and remain within agreed operating limits.
38. Sound levels.
You or the Venue Operator may set reasonable sound limits within the capability of the Equipment. MME must also comply with legal requirements, limits imposed by the Venue Operator and the professional judgement of its Crew concerning hearing safety, nuisance and Equipment protection. We are not responsible for reduced performance caused by undisclosed or unusually restrictive sound limiters or policies.
39. Early installation and unattended Equipment.
Where you request early installation but do not book MME attendance throughout the unattended period, responsibility for the reasonable security of the Equipment passes to you from completion of setup until MME Crew return. You must provide a secure environment and take reasonable precautions against theft, interference, liquid damage, weather and unauthorised use. You are responsible for loss or damage during that period to the extent caused by a failure to take those precautions, subject to MME's own acts or omissions.
40. Venue protection and due care.
MME will exercise reasonable care and skill when delivering, installing and removing Equipment and will take reasonable precautions to avoid damage. You must notify us in writing before the Event of any fragile, historic, specialist or vulnerable floors, walls, ceilings, fixtures, tent structures or access routes, and of any specific protection requirements. Where you are not the Venue Operator, you must obtain this information from the Venue Operator and pass it to us in sufficient time. Additional protection requested after quotation may be chargeable if agreed in advance. MME does not exclude liability for damage caused by its negligence.
41. Venue-specific RAMS and documentation.
Standard risk and method information relating to our normal Services will be supplied where reasonably available. Where you or the Venue Operator requires bespoke, venue-specific Risk Assessments and Method Statements, extensive portal submissions or repeated revisions beyond our standard documentation, a charge of GBP 95 plus VAT may apply. We will notify you before incurring the charge.
42. Third-party systems and connectivity.
Where the Services depend on internet, Wi-Fi, power, software or other facilities supplied by you, a Venue Operator or another third party, or on streaming platforms, content supplied by others or third-party systems, MME will exercise reasonable care in configuration but cannot guarantee the availability or performance of facilities outside its control. You must inform us in advance where any such dependency is critical so that appropriate testing, backup options or additional services can be quoted.
43. Collection access.
You must ensure, either directly where you are the Venue Operator or by arrangement with any separate Venue Operator, that the Venue remains open and accessible at the agreed collection time and that Equipment is ready for collection. If access is prevented or materially delayed for reasons outside MME's control, you are responsible for the reasonable additional Crew, vehicle, travel, parking, accommodation and rescheduling costs incurred. The minimum charge for an additional return collection is GBP 295 plus VAT per van and technician, provided the charge is a reasonable reflection of the additional journey and resources required.
44. Parking, permits and access charges.
Unless expressly included in the Booking Confirmation, you must provide or arrange suitable legal loading and parking arrangements and any required permits. Parking fees, tolls, congestion charges, clean-air charges and similar third-party charges identified in the quotation are payable as stated. A penalty caused solely by MME's unlawful parking or failure to follow arrangements notified in time will remain MME's responsibility. A penalty or additional cost caused by inaccurate information, unavailable promised access or instructions from you or the Venue Operator may be passed on with supporting evidence.
45. Transport and Crew price adjustments.
Confirmed transport and Crew charges will not be increased merely because MME's ordinary internal costs rise. Additional charges may apply only where you request a change, information supplied for quotation was materially inaccurate, Venue access or timings change, or a new tax, toll, permit, parking or other unavoidable third-party charge directly affects the booking. This includes changes or requirements imposed by a separate Venue Operator after confirmation. We will explain and agree any additional charge in writing before it is incurred wherever reasonably practicable.
Dry Hire Equipment and Third-Party Use
46. Scope and Hire Period.
This Section applies where Equipment is hired without continuous MME operation, or is made available for use by the Client, a Venue Operator or a third-party Artist. The "Hire Period" begins when the Equipment is delivered to or collected by the Client or its authorised recipient and ends when it is collected by or returned to MME. Charges continue throughout the Hire Period whether or not the Equipment is used, unless the Booking Confirmation states otherwise.
47. Payment for equipment orders.
Unless the Booking Confirmation provides for a deposit and later balance, the full price for a dry Equipment hire is due before collection or despatch. MME may withhold release of Equipment until cleared payment and any agreed identification, deposit or insurance evidence have been received.
48. Ownership and prohibited dealings.
Equipment remains the property of MME or its relevant supplier at all times. You acquire no ownership rights and must not sell, sub-hire, pledge, charge, dispose of, modify or remove identification from it. Equipment must not be taken outside mainland Great Britain without MME's prior written consent.
49. Competent use.
You must ensure that hired Equipment is used only for its intended purpose by people who are competent to use it and in accordance with instructions, applicable law and reasonable safety requirements. You must not modify, repair, open, move after installation or connect unapproved devices to Equipment without written permission. MME may inspect Equipment at a reasonable time on reasonable notice during the Hire Period.
50. Third-party Artists.
If your DJ, band, Artist, technician or other contractor uses MME Equipment, you remain responsible for ensuring that they are competent and comply with clause 49. You are liable for reasonable repair or replacement costs to the extent damage is caused by misuse, excessive levels, feedback, overloading, liquid ingress, unauthorised connections or other negligent or deliberate conduct by your appointed party.
51. Loss and damage.
You are responsible for the reasonable security and care of Equipment during the Hire Period and must notify MME promptly of loss, theft, breakdown or damage. You are liable for reasonable repair, specialist cleaning or replacement costs to the extent the loss or damage is caused by you or persons for whom you are responsible, including your guests, contractors and any Venue Operator acting on your instructions, excluding fair wear and tear, inherent defect and MME's negligence. Where cause or cost is disputed, MME will provide reasonable supporting evidence and may obtain an independent engineer's report, the reasonable cost of which may be charged where it confirms misuse or damage for which you are responsible.
52. Insurance.
Where requested, you must maintain suitable insurance for the Equipment's full replacement value during the Hire Period and provide evidence before despatch. Insurance does not remove your contractual responsibility for loss or damage. Any insurance payment received by MME for the same loss will be credited to avoid double recovery.
53. Breakdown.
You must stop using Equipment that appears unsafe or defective and contact MME promptly. We will use reasonable efforts to repair or replace defective Equipment. We are not responsible for a fault caused by misuse, incompatible third-party equipment, unauthorised adjustment, inadequate power or conditions outside our control. Where an inherent defect materially prevents the booked use and no reasonable substitute is supplied, an appropriate refund will be made for the affected item.
Draping, Dance Floors, Furniture, and Specialist Hire
54. Dance floors.
You must ensure, either directly where you are the Venue Operator or by arrangement with any separate Venue Operator, that the installation surface is level, clean, dry, structurally suitable and cleared at the agreed time. If MME reasonably determines on arrival that safe installation is not possible because the surface or site is unsuitable, the hire and delivery charges remain payable, less any installation costs not incurred, provided the unsuitability was not caused by MME. You are responsible for abnormal staining, liquid damage, burns, gouges and other damage caused during the hire to the extent caused by you or persons for whom you are responsible.
55. Furniture.
You are responsible for reasonable care of furniture from delivery until collection. Furniture must not be placed or stored outdoors unless agreed. You are liable for specialist cleaning, repair, re-upholstery or replacement where reasonably required because of abnormal staining or damage, including pen ink, dark denim dye, liquid, burns, weather exposure or misuse, excluding fair wear and tear and MME's negligence.
56. Draping and custom installations.
For draping or custom installations booked with less than three months' lead time, exact fabric, finish or design remains subject to stock and manufacturing availability unless expressly guaranteed. We will inform you of any material change and use the closest reasonably suitable alternative consistent with the agreed aesthetic and quality. If the proposed alternative materially differs from the agreed specification, you may reject the affected element and receive a refund of the price allocated to it.
57. Drape cleaning and damage.
Ordinary cleaning from normal use is included unless the Booking Confirmation states otherwise. Where a drape requires specialist cleaning or treatment because of abnormal soiling, staining, liquid, wax, food, smoke, mud or similar contamination during the hire, a charge of GBP 60 plus VAT per affected drape may apply. Irreparable damage or loss may be charged at reasonable replacement cost. We will provide reasonable photographic or other evidence where a charge is disputed.
Questions or notices concerning these Terms should be sent to: info@mattmaurice.co.uk